Q2 2026
Positive client ratings
97.9 %
| Quarter | Result |
|---|---|
| Q3 2025 | 97.1 % |
| Q4 2025 | 97.5 % |
| Q1 2026 | 97.4 % |
| Q2 2026 | 97.9 % |
Share of positive ratings collected after shipment.
Understand this indicatorService quality / OVRSEA
Our service quality, in numbers.
Client satisfaction, responsiveness and incident monitoring: OVRSEA results, quarterly trends and the criteria behind each indicator.
Completed quarters
Results over time.
1 July 2025 → 30 June 2026
Q2 2026
Messages handled within 30 business minutes
86.7 %
| Quarter | Result |
|---|---|
| Q3 2025 | 89.7 % |
| Q4 2025 | 88.4 % |
| Q1 2026 | 87.8 % |
| Q2 2026 | 86.7 % |
Response or acknowledgement when no response is recorded.
Understand this indicatorQ2 2026
Shipments without a recorded critical incident
97.4 %
| Quarter | Result |
|---|---|
| Q3 2025 | 97.7 % |
| Q4 2025 | 96.6 % |
| Q1 2026 | 96.2 % |
| Q2 2026 | 97.4 % |
Share of shipments created in the quarter without an incident recorded as critical for the client.
Understand this indicatorQuarterly results
| Quarter | Positive client ratings | Messages handled within 30 business minutes | Shipments without a recorded critical incident |
|---|---|---|---|
| Q3 2025 | 97.1 % | 89.7 % | 97.7 % |
| Q4 2025 | 97.5 % | 88.4 % | 96.6 % |
| Q1 2026 | 97.4 % | 87.8 % | 96.2 % |
| Q2 2026 | 97.9 % | 86.7 % | 97.4 % |
Source: OVRSEA tracking data and client feedback. Aggregated results, rounded to one decimal place.
Q3 2026
The current quarter
Provisional results as of 15 September 2026.
95.3 %
Positive client ratings
86.9 %
Messages handled within 30 business minutes
99.1 %
Shipments without a recorded critical incident
Recent shipments are not all complete. Incidents may be recorded later, so the share without a recorded critical incident may decrease.
Incidents
Incidents included in the measure.
Lost or damaged cargo, a delayed departure, a customs or documentation issue: the events below are included when assessed as critical for the client. Risks of disruption remain included even when resolved before causing a delay or an additional charge.
Events covered
- Cargo
- Lost, stolen or damaged cargo.
- Customs
- Customs inspection.
- Documents
- Unapproved dangerous goods declaration, inconsistent customs information or missing cargo release authorization.
- Freight booking
- A new freight booking required.
- Pre- or on-carriage
- Reorganisation of transport before or after the main leg.
- Rollover or cargo split
- Cargo moved to a later departure or split across multiple departures.
- Supplier dispute
- A dispute over a supplier’s payment or invoice.
Reading the indicator
The percentage shows the share of shipments created in the quarter without a recorded critical incident. Each shipment counts once, even if several incidents occur.
Equivalent to 2.6 % of shipments with at least one recorded critical incident in Q2 2026.
Scope
Critical incidents are included regardless of their cause, including those linked to strikes or weather. Inclusion does not establish OVRSEA’s responsibility.
Method
Definitions and calculation method.
The indicators cover different populations. Read each with its own period and definition.
How should client ratings be read?
We measure positive ratings as a share of ratings collected after shipment. This describes the feedback received, not all clients or shipments.
What does "handled within 30 business minutes" mean?
The measure uses response time or, when no response is recorded, acknowledgement time. Acknowledgement does not mean the request has been resolved.
Which shipments are counted for incidents?
Criticality is assessed case by case by the teams responsible for the shipment. Open and closed incidents are included. Shipments are assigned to their creation quarter and counted once. Incidents reported later may change the results.
Why are some periods not directly comparable?
The available data does not provide consistent quarterly coverage for Q1 and Q2 2025. The history of this indicator therefore starts in Q3 2025. Recording practices may change over time.
How are results presented?
The main view covers four completed quarters. The current quarter is shown separately. Values are rounded to one decimal place; shipment-level data and volumes remain confidential.
Results also show up in everyday operations.
OVRSEA clients share their experience of the support and shipment monitoring provided by our teams.
Read client testimonialsLet’s discuss your shipping requirements.
Talk to us about your deadlines, constraints and the follow-up you expect for your shipments.