Positive client ratings
97.9 %
Q2 2026
| Quarter | Result |
|---|---|
| Q3 2025 | 97.1 % |
| Q4 2025 | 97.5 % |
| Q1 2026 | 97.4 % |
| Q2 2026 | 97.9 % |
Share of positive ratings collected after shipment.
Service quality / OVRSEA
Service quality, quarter after quarter.
Trust is built over time. Follow the trends in client ratings and how quickly we handle your messages, then explore results from earlier periods.
Completed quarters
Twelve months of service quality.
1 July 2025 → 30 June 2026
Messages handled within 30 business minutes
86.7 %
Q2 2026
| Quarter | Result |
|---|---|
| Q3 2025 | 89.7 % |
| Q4 2025 | 88.4 % |
| Q1 2026 | 87.8 % |
| Q2 2026 | 86.7 % |
Response or acknowledgement when no response is recorded.
Quarterly results
| Quarter | Positive client ratings | Messages handled within 30 business minutes |
|---|---|---|
| Q3 2025 | 97.1 % | 89.7 % |
| Q4 2025 | 97.5 % | 88.4 % |
| Q1 2026 | 97.4 % | 87.8 % |
| Q2 2026 | 97.9 % | 86.7 % |
Source: OVRSEA platform and operational monitoring. Aggregated indicators, rounded to one decimal place.
Q3 2026
The current quarter
Provisional results as of 15 September 2026.
95.3 %
Positive client ratings
86.9 %
Messages handled within 30 business minutes
Results also show up in everyday operations.
An urgent request handled, a deadline met, charges avoided: our clients describe what went well.
Read client testimonialsLet’s discuss your operational requirements.
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